International Youth Program Manager
Citizen Diplomacy International is looking for a passionate, globally-minded and detail-oriented person to join our team and help us in our mission to connect Philadelphia to the world.
Citizen Diplomacy International is the Philadelphia region's international relations organization connecting Philadelphians to the world, providing international education, and promoting the best of Philadelphia.
We work in partnership with Philadelphia's Sister Cities and U. S. Department of State’s leadership exchange programs to engage the people of our region in world affairs, to strengthen the reputation of the United States around the world, and to promote learning across cultures. Through virtual and in-person programs, we engage individuals in U.S. foreign relations by creating "face to face" opportunities for Americans and international visitors to exchange knowledge and culture, discuss the biggest global challenges, and form their own views of U.S. and foreign policy.
Our network of 'Citizen Diplomats' are both experts in their fields, from innovation, entrepreneurship, government, education, sustainability and journalism, and gracious Americans who share their values and "American cultural experiences" through informal conversations or dinners with families in homes and businesses executives. For 28 years, our Sister Cities High School Exchange program has worked with 16 Philadelphia high schools in five Sister Cities. These connections continue to be powerful tools to reinforce American security and build a more civil, peaceful and prosperous world.
Overview of the Position
As the Youth Program Manager, you should be enthusiastic, creative and detail-oriented, and enjoy working as part of a small, mission-driven team. Our Youth Program identifies, cultivates, and amplifies the talent of Philadelphia while building a worldwide network of Young Citizen Diplomats. Our Youth Programs serve high school and college-aged young people, engaging them in discussions of the most complex and challenging social, political, and scientific issues in our world today.
Following a successful pilot last summer, this role will involve launching and scaling a new model of virtual international exchange for 400-500 young people in the Greater Philadelphia with the goal of connecting them with 400-500 peers in Sister City Frankfurt, Germany; Sister City Tel Aviv Israel; Egypt; and the United Arab Emirates. Exchange topics focus on STEM innovation and entrepreneurship, as well as global studies and cultural change-making. Young people participate in 8-week long virtual exchanges to build practical skills and global competencies through synchronous and asynchronous activities.
The program goals are to engage diverse youth to: (1) expand their understanding of American and different world cultures and global networking; (2) learn and practice respectful dialogue; identify and respond to bias and stereotypes; (3) hone critical thinking skills and collaborate cross-culturally; (4) prepare for global workforce success; and (5) learn several different pathways successful STEM entrepreneurs have used to bring innovation to the public or cultural change-makers address the most compelling social issues facing their communities.
Essential Duties and Responsibilities
The Youth Program Manager plays a critical role in marketing this new program, recruiting students, and, of course, running the virtual exchanges. Ongoing grant reporting and communications support is also required. As the Youth Program Manager, you will work closely with our team members and a wide variety of partners: the students and their parents; the teachers and principals in the schools; our community partners; and local and international governments. You will also oversee the day-to-day program-contracted facilitators, recruiters and interns.
Marketing and Recruitment
- Research to identify partners in Philadelphia and internationally for student recruitment
- Collaboratively develop marketing campaigns to generate enrollment
- Develop original content and capture youth content for the website, email, newsletters, social media, and direct marketing, and maintain regular communications with students and key stakeholders
- Create required documentation, such as enrollment forms, engagement tracking sheet, media waivers, student and guardian communications, pre/post surveys
- Select participants and enter registration information into the database
- Manage Virtual Youth Exchange Instagram, Twitter, Facebook posts
- Provide routine support for virtual programming, including preparation of session-related documents, tracking of various forms of data, documents, and materials, designing and implementing processes to support various aspects of program delivery, staffing, management of virtual communication platforms (e.g. Google Classroom and Zoom), coordination of logistics, and cultivation of mentoring relationships with youth.
- Recruit and liaise with guest speakers; recruit and train facilitators
- Hold weekly team meetings with educators, facilitators, interns and partners
- Assist with processing impact evaluation data and complete grant report requirements, expenses and reporting
- Support accounting processes including vendor and consultant payments, contracts, stipends, talent reimbursements, and other expenses.
- Support broader efforts and initiatives of Citizen Diplomacy International as necessary.
- Conduct research to support program delivery or special initiatives (e.g. vendors, partner organizations, guest speakers, venues, etc.)
- Support the delivery of opportunity ecosystem resources (e.g., connecting students to resources such as additional exchange opportunities, schools, cultural organizations and alumni networks).
- Integrate a diversity, equity, and inclusion lens in all essential duties and work responsibilities.
Qualifications and Skills
- A commitment to Citizen Diplomacy’s mission of connecting Philadelphia to the world and our values of inclusivity and integrity
- Familiarity with Philadelphia’s international organizations and a passion for international education
- Strong project management skills and experience managing complex, multifaceted projects with measurable success and program growth
- Demonstrated success developing and evaluating program models and curricula, and selecting and successfully implementing innovative programs
- Exceptional written and verbal communication skills with strong attention to detail
- Knowledge of photo editing and social media posting on Facebook, Instagram and Twitter
- Strong interpersonal skills and the ability to build relationships with a wide variety of people from a range of different cultural, racial, ethnic, socio-economic, and geographic backgrounds
- Strong decision-making skills and the ability to assess situations, process relevant information and generate solutions
- Excellent computer skills, including the use of databases and proficiency in Microsoft Office, Google Apps, Google Classroom, Zoom. Experience with DonorPerfect, Flipgrid or graphic design experience is a plus.
- Resourceful team player with strong customer service orientation
- A commitment to fostering a collaborative, encouraging, and learning work environment
- Patience, flexibility and a good sense of humor
- The ability to work occasional evenings and weekends, depending on programs. The ability to stand for extended periods of time and carry up to 30lb of special event materials is also necessary.
- A Bachelor’s degree or equivalent experience is preferred.
- 3-7 years of relevant and progressively responsible experience in nonprofits or education preferably with prior experience in the design/coordination of teen or youth programs
- Child Abuse Certifications will be required prior to starting work.
Weekend and Travel Expectations
This position will require Saturday and evening work during three to four eight-week semesters of virtual exchanges per year. Monthly organization events, meetings and trainings may also be scheduled outside traditional office hours.
All staff at Citizen Diplomacy International will be working remotely until June 30, 2021. The requirement to be present in the office will be evaluated on an ongoing basis, as our work needs change, and will be based on health and safety guidance from local authorities.
Our Hiring Process and Timeline
We will review applications on a rolling basis until the position is filled. The position is available from December 1, 2020.
Our process is as follows:
- We will begin scheduling short phone interviews immediately.
- Following a successful phone interview, one-hour Zoom interviews will begin in November.
- If you are invited for a Zoom interview, we will ask for two additional work samples relevant to this position. This could include a writing sample, an overview of a project, or other relevant materials.
- Finalists will be invited to a second round of interviews that will include program staff and board members. We will make an offer shortly thereafter.
How to Apply
Please submit your cover letter, resume and a writing or program sample (or links to your work) to firstname.lastname@example.org with Youth Program Manager in the subject line.
The cover letter should highlight your qualifications, relevant experience (work or other), and share why this opportunity with Citizen Diplomacy is a strong fit. The work sample is your opportunity to show us your skills in administration, communications or operations.
Please direct any questions about the job to email@example.com, via email. No phone calls please.
Citizen Diplomacy International is an equal opportunities employer and is committed to building a truly global Philadelphia. Women, people of color, veterans and other minorities are encouraged to apply.
Compensation and benefits
- Salary range of $40,000-$50,000 depending on experience.
- This is a grant-funded position from December 1, 2020 through June 30, 2021 with a possible extension to June 30, 2022.
- This is a full-time, exempt position. Occasional evening and weekend work is expected.
- 15 days PTO, 11 paid holidays
- We provide medical (HMO), dental and vision insurance, and a 403b retirement plan.