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Job Opportunities
posted Jan 9, 2020


Job Description

Citizen Diplomacy International is looking for a passionate, globally-minded and detail-oriented person to serve as our Program Officer and promote our mission of connecting Philadelphia to the world. To apply, please read the full instructions in the How to Apply section.

About Us

Citizen Diplomacy International is a non-profit organization, which showcases the Philadelphia region through international business, educational and cultural exchanges. Working with the U.S. Department of State and the City of Philadelphia, we bring over a thousand foreign leaders, government officials, business people and students to Philadelphia each year to share best practices, explore opportunities for investment and promote person-to-person relations.

Overview of the Position

As Program Officer, you should care passionately about Philadelphia and enjoy developing programs that highlight Philadelphia’s many resources to a variety of different audiences, local and international. We have a small, but mighty, programming team that develops itineraries and makes connections for nearly 100 international delegations each year, including Philadelphia’s Sister Cities. You’ll be highly organized and detail-oriented with great interpersonal skills and phone manner, enjoy meeting people from other cultures and have a strong knowledge of Philadelphia.

Key Responsibilities

Programming: Arrange professional itineraries and positive experiences for guests of international exchange programs. This function involves developing and maintaining good relations with local supporters and national partners, identifying experts, arranging appointments, hotel accommodations, transportation, dinner hospitality and sight-seeing; writing final itineraries; providing international guest support; sending thank you letters to all appointments and entering information into databases.  

Administrative tasks: Work with staff to ensure proper invoicing and expense reporting as well as handle administrative functions for the Consular Corps of Philadelphia.

Maintain the department’s data: Maintain databases related to department and update resource information generated from the department’s programming.   

Marketing: Market Philadelphia’s resources to program partners through proposals, emails and calls.   

Interns: Train and monitor department interns and volunteers.   

After-hours events: Attend events, such as our monthly First Thursday receptions, Consular Corps of Philadelphia events, as well as occasional International Visitor programs on the weekends.

Other tasks as assigned.


Qualifications and Skills

  • A commitment to Citizen Diplomacy’s mission of connecting Philadelphia to the world and our values of inclusivity and integrity

  • A commitment to international understanding and a global perspective 

  • Familiarity with Philadelphia and its economic offerings and attractions

  • Detail-oriented with excellent organizational and time management skills

  • Ability to handle multiple projects simultaneously and work independently

  • Strong written and oral communication skills. Phone skills are essential, as is the ability to speak to people from a variety of countries and backgrounds, and often with limited English.

  • Excellent computer skills, including the use of databases and proficiency in Microsoft Office, Google Apps, Excel and social media

  • A commitment to fostering a collaborative, encouraging, and learning work environment

  • Patience, flexibility and ability to work well with a wide variety of people

  • The ability to work occasional evenings. We host monthly networking events and other programs, which are often held in the evening. The ability to stand for extended periods of time and carry up to 30lb of special event materials is also necessary.

  • While a bachelor’s degree is preferred, it is not required. Previous work experience will be taken into account. 

  • A minimum of 3 years work experience is required. 

  • Foreign language capabilities are highly desirable, but not required. Mandarin Chinese is especially desirable. 


Our Hiring Process and Timeline

We will review applications on a rolling basis until the position is filled. 


How to Apply

Please submit your cover letter and resume with Program Officer in the subject line.

Please direct any questions about the job to Gregory Johnson, via email. No phone calls please.

Citizen Diplomacy International is an equal opportunities employer and is committed to building a truly global Philadelphia. Women, people of color, veterans and other minorities are encouraged to apply.


Compensation and benefits

  • Salary range of $36,000-$40,000 depending on experience.

  • This is a full-time, exempt position. Occasional evening work is expected.

  • 15 days PTO, 10 paid holidays

  • We provide medical (HMO), dental and vision insurance, a commuter benefits program and a 403b retirement plan.