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Youth Program Manager

Overview of the Position

As the Youth Program Manager, you should be enthusiastic, creative and detail-oriented, and enjoy working as part of a small, mission-driven team. Our Youth Program identifies, cultivates, and amplifies the talent of Philadelphia while building a worldwide network of Young Citizen Diplomats. Our Youth Programs serve high school and college-aged young people, engaging them in discussions of the most complex and challenging social, political, and scientific issues in our world today. 

Following a successful pilot last summer, this role will involve launching and scaling the Citizen Diplomat Academy, a new virtual international exchange, for 400-500 young people in the Greater Philadelphia with the goal of connecting them with 400-500 peers in Sister City Frankfurt, Germany; Sister City Tel Aviv Israel; Egypt; and the United Arab Emirates. Exchange topics focus on STEM entrepreneurship and Social Innovation,  as well as intercultural communication. Young people participate in 4-week long virtual exchanges to build practical skills and global competencies through synchronous and asynchronous activities.  Additional classroom-to-classroom programs may also be coordinated outside of the Academy.

The program goals are to engage diverse youth to (1) expand their understanding of American and different world cultures and global networking;  (2) learn and practice respectful dialogue; identify and respond to bias and stereotypes; (3) hone critical thinking skills and collaborate cross-culturally; (4) prepare for global workforce success; and (5) learn several different pathways successful STEM entrepreneurs have used to bring innovation to the public or Social innovators who have addressed compelling social issues facing their communities or UN SDGs.

Essential Duties and Responsibilities

The Youth Program Manager plays a critical role in marketing this new program, recruiting students, and, of course, running the virtual exchanges. Ongoing grant reporting and communications support is also required. As the Youth Program Manager, you will work closely with our team members and a wide variety of partners:  the students and their parents; the teachers and principals in the schools; our community partners; and local and international governments. You will also oversee the day-to-day program-contracted facilitators, recruiters and interns.

Marketing and Recruitment

  • Research to identify partners in Philadelphia and internationally for student recruitment
  • Collaboratively develop marketing campaigns to generate enrollment
  • Develop original content and capture youth content for the website, email, newsletters, social media, and direct marketing, and maintain regular communications with students and key stakeholders
  • Create required documentation, such as enrollment forms, engagement tracking sheet, media waivers, student and guardian communications, pre/post surveys
  • Select participants and enter registration information into the database
  • Manage Virtual Youth Exchange Instagram, Twitter, Facebook posts

Program Delivery

  • Provide routine support for virtual programming, including preparation of session-related documents, tracking of various forms of data, documents, and materials, designing and implementing processes to support various aspects of program delivery, staffing, management of virtual communication platforms (e.g. Google Classroom and Zoom), coordination of logistics, and cultivation of mentoring relationships with youth.
  • Recruit and liaise with guest speakers; recruit and train facilitators
  • Hold weekly team meetings with educators, facilitators, interns and partners
  • Assist with processing impact evaluation data and complete grant report requirements, expenses and reporting

General

  • Support accounting processes including vendor and consultant payments, contracts, stipends, talent reimbursements, and other expenses.
  • Support broader efforts and initiatives of Citizen Diplomacy International as necessary.
  • Conduct research to support program delivery or special initiatives (e.g. vendors, partner organizations, guest speakers, venues, etc.)
  • Support the delivery of opportunity ecosystem resources (e.g., connecting students to resources such as additional exchange opportunities, schools, cultural organizations and alumni networks).
  • Integrate a diversity, equity, and inclusion lens in all essential duties and work responsibilities.

Qualifications and Skills

  • A commitment to Citizen Diplomacy’s mission of connecting Philadelphia to the world and our values of inclusivity and integrity and a passion for international education.
  • Strong project management skills and experience managing complex, multifaceted projects with measurable success and program growth.
  • Demonstrated success developing and evaluating program models and curricula, and selecting and successfully implementing innovative programs.
  • Exceptional written and verbal communication skills with strong attention to detail.
  • Strong interpersonal skills and the ability to facilitate conversation and build relationships with teens and a wide variety of people from a range of different cultural, racial, ethnic, socio-economic, and geographic backgrounds.
  • Strong decision-making skills and the ability to assess situations, process relevant information and generate solutions.
  • Excellent computer skills, including use of databases and proficiency in Microsoft Office, Google Apps, CANVAS LMS, Zoom, DonorPerfect.
  • Resourceful team player with strong customer service orientation. 
  • Patience, flexibility, and a good sense of humor. 
  • A Bachelor’s degree or equivalent experience is preferred.
  • 3-7 years of relevant and progressively responsible experience in nonprofits or education preferably with prior experience in the design/coordination of teen or youth programs.
  • Child Abuse Certifications will be required prior to starting work.

Weekend and Travel Expectations

This position will require some Saturday and evening work during four-five, four-week semesters of virtual exchanges. Monthly organization events, meetings and training may also be scheduled outside traditional office hours.

All staff at Citizen Diplomacy International will be working remotely until September 1, 2021 . The requirement to be present in the office will be evaluated on an ongoing basis, as our work needs change, and will be based on health and safety guidance from local authorities.

Our Hiring Process and Timeline

We will review applications on a rolling basis until the position is filled. 

Our process is as follows:

  • We will begin scheduling short phone interviews immediately.
  • Following a successful phone interview, one-hour Zoom interviews will be scheduled and we may ask for additional work samples relevant to this position. This could include a writing sample, an overview of a project, or other relevant materials.
  • Finalists will be invited to a second round of interviews that will include all staff. We will make an offer shortly thereafter.

How to Apply

Please submit your cover letter, resume, and an education-related work sample (or links to your work) to admin@cdiphila.org with Youth Program Manager in the subject line. 

The cover letter should highlight your qualifications, relevant experience (work or other), and share why this opportunity with Citizen Diplomacy is a strong fit. The work sample is your opportunity to show us your skills in program administration and/or youth education.

Please direct any questions about the job to admin@cdiphila.org, via email. No phone calls please. 

Citizen Diplomacy International is an equal opportunities employer and is committed to building a truly global Philadelphia. Women, people of color, veterans, and other minorities are encouraged to apply.

Compensation and benefits

  • Salary range of $40,000-$50,000 depending on experience.

  • This is a full-time, exempt position. Occasional evening and weekend work is expected.

  • 15 days PTO, 11 paid holidays

  • We provide medical (HMO), dental and vision insurance, and a 403b retirement plan.


Development/Marketing Assistant

Overview of the Position 

As the Development/Marketing Assistant, you are an enthusiastic and collaborative communicator and enjoy working as part of a small team. You’ll report to Citizen Diplomacy’s Vice President and the President of the Consular Corps Association of Philadelphia to support membership management and communications.

Key Responsibilities 

  • Work with the Vice President and Virtual Program and Marketing Manager to organize, implement procedures, track, and schedule development systems in support of membership growth, donor stewardship and marketing plan.
  • Development Systems: Enter gifts, track actions, data entry of donor research, event registration and address records in DonorPerfect and LGL databases. Manage multiple mailing lists in iContact/Constant Contact email CRMs.
  • Membership Management: Draft and export weekly gift acknowledgements, thank you letters, invoices. Prepare and mail monthly member renewals, and appeals. Call and correspond with donors to thank them for their gifts or update them on ongoing projects.
  • Donor Stewardship: Use your imagination to design digital experiences and tangible items to give our members communications full of delight! Write and design direct mail and digital bi-monthly newsletters to members and other stakeholders explaining how their funds will be used and how the community will benefit.
  • Marketing: Create content published across the website, social media, and print media. Build and schedule emails. Import and export mailing lists.
  • Provide administrative support to the president of the CCCAP, respond to member inquiries for information; maintain electronic and paper files related to member services and development; Prepare financial reports and membership directories.
  • When we return to in-person events, support monthly receptions for international guests, volunteer training, annual fundraising events, and occasional cultivation events, as well as other programs, including logistics, registration and evaluation. 

Qualifications & Skills 

  • 2-3 years of experience in international relations, marketing, development or nonprofit administration is preferred.
  •  A commitment to Citizen Diplomacy’s mission of connecting Philadelphia to the world and our values of inclusivity and integrity 
  • Strong organizational skills that show an ability to be well organized, structured, and who enjoys systems ato perform and prioritize multiple tasks
  • Excellent written and verbal communication skills with excellent attention to detail.
  • Familiarity with mail merge processes, LGL, Donorperfect or other databases, email marketing platforms, drag-and-drop web pages, digital image management, social media platforms are preferred. 
  • Resourceful team-player, with the ability to also work independently and sometimes with minimal guidance 
  • A positive attitude, willingness to learn, and the ability to pick up new skills quickly is more important than professional experience. 
  • The ability to work occasional evenings. Pre-Covid, we hosted monthly networking events and other programs, which are often held in the evening. The ability to stand for extended periods of time and carry up to 30lb of special event materials is also necessary. 

Compensation and benefits 

  • Salary is $33,000-$37,500 annually, compensated hourly as a full-time, non-exempt position, working between 35-40 hours a week. Overtime may occasionally be required and will be paid at time and a half. 
  • 15 days PTO, 11 paid holidays 
  • We provide medical (HMO), dental and vision insurance, a commuter benefits program and a 403b retirement plan. 

All staff at Citizen Diplomacy International will be working remotely until September 1, 2021 . The requirement to be present in the office will be evaluated on an ongoing basis, as our work needs change, and will be based on health and safety guidance from local authorities.

Our Hiring Process and Timeline

We will review applications on a rolling basis until the position is filled. 

Our process is as follows:

  • We will begin scheduling short phone interviews immediately.
  • Following a successful phone interview, one-hour Zoom interviews will be scheduled and we may ask for additional work samples relevant to this position. This could include a writing sample, an overview of a project, or other relevant materials.
  • Finalists will be invited to a second round of interviews that will include all staff. We will make an offer shortly thereafter.

How to Apply

Please submit your cover letter, resume to admin@cdiphila.org with Development/Marketing Assistant in the subject line. The cover letter should highlight your qualifications, relevant experience (work or other), and share why this opportunity with Citizen Diplomacy is a strong fit. 

Please direct any questions about the job to admin@cdiphila.org, via email. No phone calls please. 

Citizen Diplomacy International is an equal opportunities employer and is committed to building a truly global Philadelphia. Women, people of color, veterans, and other minorities are encouraged to apply.