Youth Program Manager

Overview of the Position

Citizen Diplomacy International is looking for a passionate, globally-minded, and detail-oriented person to join our team and help us in our mission to connect Philadelphia to the world.  As the Youth Program Manager, you should be enthusiastic, creative, and detail-oriented, and enjoy working as part of a small, mission-driven team. Our Youth Program identifies, cultivates, and amplifies the talent of Philadelphia while building a worldwide network of Young Citizen Diplomats. Our Youth Programs serve high school-aged young people, engaging them in the Citizen Diplomat Academy, a virtual international exchange program discussing the most complex and challenging social, political, and scientific issues in our world today. This position reports directly to the Vice President and manages a team of interns, dialogue facilitators, guest speakers, and volunteers.

Following a successful pilot and first year, this role will involve leading 3-4 weekly virtual exchanges as well as launching a new model of classroom-to-classroom international exchanges. Overall, the program serves 400-500 young people in Greater Philadelphia and worldwide peers as well as relationships with Sister Cities Frankfurt, Germany; Tel Aviv Israel; and Torum Poland. Exchange topics focus on STEM Entrepreneurship and Social Innovation,  as well as intercultural communication. Young people participate in 9-week-long virtual exchanges to build practical skills and global competencies through synchronous and asynchronous activities. Classroom-to-classroom exchanges are coordinated outside of the direct enrollment Citizen Diplomat Academy.

The program goals are to engage diverse youth to (1) expand their understanding of American and different world cultures and global networking;  (2) learn and practice respectful dialogue; identify and respond to bias and stereotypes; (3) hone critical thinking skills and collaborate cross-culturally; (4) prepare for global workforce success; and (5) learn several different pathways successful STEM entrepreneurs have used to bring innovation to the public or Social innovators who have addressed compelling social issues facing their communities or UN SDGs.

Key Responsibilities

The Youth Program Manager will teach and coordinate the virtual exchanges, as well as play a critical role in marketing this new program, recruiting students, and working with their teachers and parents.  Ongoing grant reporting and communications support is also required. As the Youth Program Manager, you will report to the Vice President to coordinate fundraising proposals and report and design the marketing materials needed to ensure the program is a success. You will also work closely with our team members to support other programs, and to ensure our youth programs align with overall program strategies and build on our volunteer and donor network. Much of the work is outward-facing, and you will be responsible for managing the relationships with a wide variety of partners:  the students and their parents; the teachers and principals in the schools; our community partners; and local and international governments. You will also oversee the day-to-day program-contracted facilitators, recruiters, and interns.

Marketing and Recruitment

  • Research to identify partners in Philadelphia and internationally for student recruitment
  • Collaboratively develop marketing campaigns to generate enrollment
  • Develop original content and capture youth content for the website, email, newsletters, social media, and direct marketing, and maintain regular communications with students and key stakeholders
  • Create required documentation, such as enrollment forms, engagement tracking sheet, media waivers, student and guardian communications, pre/post surveys
  • Select participants and enter registration information into the database
  • Manage Virtual Youth Exchange Instagram, Twitter, Facebook posts

Program Delivery

  • Teach a regular schedule of virtual programming
  • Provide preparation of session-related documents, tracking of various forms of data, documents, and materials, and designing and implementing processes to support various aspects of program delivery, staffing, and management of virtual communication platforms (e.g. Canvas and Zoom), coordination of logistics, and cultivation of mentoring relationships with youth.
  • Recruit and liaise with guest speakers; recruit and train facilitators
  • Hold weekly team meetings with educators, facilitators, interns, and partners
  • Assist with processing impact evaluation data and complete grant report requirements, expenses, and reporting

General

    • Support accounting processes including vendor and consultant payments, contracts, stipends, talent reimbursements, and other expenses.
    • Support broader efforts and initiatives of Citizen Diplomacy International as necessary.
    • Conduct research to support program delivery or special initiatives (e.g. vendors, partner organizations, guest speakers, venues, etc.)
    • Support the delivery of opportunity ecosystem resources (e.g., connecting students to resources such as additional exchange opportunities, schools, cultural organizations, and alumni networks).
    • Integrate a diversity, equity, and inclusion lens in all essential duties and work responsibilities.

Qualifications & Skills

  • A commitment to Citizen Diplomacy’s mission of connecting Philadelphia to the world and our values of inclusivity and integrity and a passion for international education.
  • Strong project management skills and experience managing complex, multifaceted projects with measurable success and program growth.
  • Demonstrated success in developing and evaluating program models and curricula, and selecting and successfully implementing innovative programs.
  • Exceptional written and verbal communication skills with strong attention to detail.
  • Strong interpersonal skills and the ability to facilitate conversation and build relationships with teens and a wide variety of people from a range of different cultural, racial, ethnic, socio-economic, and geographic backgrounds.
  • Strong decision-making skills and the ability to assess situations, process relevant information, and generate solutions.
  • Excellent computer skills, including use of databases and proficiency in Microsoft Office, Google Apps, CANVAS LMS, Zoom, and DonorPerfect.
  • Resourceful team player with strong customer service orientation.
  • Patience, flexibility, and a good sense of humor.
  • A Bachelor’s degree or equivalent experience is preferred.
  • 5-7 years of relevant and progressively responsible experience in nonprofits or education preferably with prior experience in the design/coordination of teen or youth programs.
  • Child Abuse Certifications will be required prior to starting work.
  • Proof of COVID-19 Vaccination required by date of hire. Individuals may apply to be considered or an exemption.
  • Citizen Diplomacy is committed to the principles of Equal Employment Opportunity. Accordingly, CDI will provide equal opportunity to all persons without regard to race, color, ethnicity, sex, sexual orientation, age, gender identity, religion, national origin, ancestry, disability, marital status, familial status, genetic information, domestic/sexual violence victim status, pregnancy, veteran status, use of guide or support animal because of blindness, deafness, or physical handicap, and/or any other status protected by applicable federal, state, or local laws. This policy applies to all areas of employment, layoff, compensation, benefits, and all other conditions, terms, and privileges of employment in accordance with federal, state, and local laws. CDI strives to employ and promote the best-qualified person for each job and, in doing so, will comply will all legal requirements.

Weekend and Travel Expectations

This position will require some Saturday and evening work during semesters of virtual exchanges. Monthly organization events, meetings, and training may also be scheduled outside traditional office hours.

All staff at Citizen Diplomacy International will be working remotely until further notice. The requirement to be present in the office will be evaluated on an ongoing basis, as our work needs change, and will be based on health and safety guidance from local authorities.

Compensation and benefits

  • Salary is $45,000-$47,000 annually. This position is classified as exempt according to the Fair Labor Standards Act.
  • 20 days PTO, 13 paid holidays
  • We provide medical (HMO), dental and vision insurance, a commuter benefits program and a 403b retirement plan.

Our Hiring Process and Timeline

We will review applications on a rolling basis until the position is filled.

Our process is as follows:

  • We will begin scheduling short phone interviews immediately.
  • Following a successful phone interview, one-hour Zoom interviews will be scheduled and we may ask for additional work samples relevant to this position. This could include a writing sample, an overview of a project, or other relevant materials.
  • Finalists will be invited to the second round of interviews that will include all staff. We will make an offer shortly thereafter.

How to Apply

Please submit your cover letter, resume to admin@cdiphila.org with Youth Program Manager in the subject line. The cover letter should highlight your qualifications, relevant experience (work or other), and share why this opportunity with Citizen Diplomacy is a strong fit.

Please direct any questions about the job to admin@cdiphila.org, via email. No phone calls please.

Citizen Diplomacy International is an equal opportunities employer and is committed to building a truly global Philadelphia. Women, people of color, veterans, and other minorities are encouraged to apply.

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